label138 Banking: Deposit, Withdraw, and Manage Your Account
This page covers every money operation on your label138 account — from adding funds to requesting a payout and confirming your identity. Your three configured deposit routes are ShopeePay, Bank Transfer, and QRIS; each one sits in the Cashier section once you log in. ShopeePay is the primary path — open the Cashier, pick ShopeePay, enter the amount, and your wallet balance reflects the transfer.
How Your label138 Account and Transactions Stay Secure
Security on your account is not a background feature — it is visible at every step. When you log in, the address bar should show label138; if it does not, close the tab and return directly. Identity checks tie your payout wallet to your registered name, so funds always move to the right place. Our support team is reachable through the contact channel shown in your account dashboard if anything looks wrong with a transaction.
Domain Check
Always confirm the address bar shows label138 before entering any account credentials. Bookmark the page directly from your first login so you return to the right address every time without searching. This single habit blocks the most common account access problems.
Identity Verification
Your account requires a verified identity before withdrawals are processed. The document types accepted and the upload path are shown inside your account settings. Completing this step once protects your balance and ensures payouts reach the correct wallet owner.
Wallet Ownership Match
The payout wallet or bank account you register must match the name on your label138 account. Mismatched names cause withdrawals to be held for review. Adding your wallet details accurately the first time keeps the process moving without delays you could have avoided.
Support Contact Path
If a deposit or withdrawal shows an unexpected status, the support contact route is visible after login in the Help section of your account dashboard. Have your transaction reference number ready when you reach out — it is the detail that speeds up any case review.
ADDING FUNDS
Deposit Into Your label138 Account
Putting money into your account starts at the Cashier screen, which is accessible from the main navigation once you are logged in. We support three routes: ShopeePay, Bank Transfer, and QRIS. ShopeePay is the path most accounts use first — it connects your existing e-wallet balance to the Cashier in a few taps. Bank Transfer works well if your daily banking app is already open; the account details you need are displayed on the deposit screen.
Log In and Open the Cashier
Log into your label138 account and tap the Cashier button in the main navigation. The deposit screen lists all available methods. Pick the one that matches your wallet or banking app.
Select Your Payment Route
Choose ShopeePay, Bank Transfer, or QRIS. Each option shows the details you need — wallet address, bank account number, or a scannable code — directly on the deposit screen. Do not copy details from any other source.
Enter the Amount and Confirm
Type the deposit amount within the minimum and maximum shown on screen. Complete the transfer inside your wallet or banking app, then return to the Cashier page. Do not close the browser or app until the confirmation message appears.
Check Your Account Balance
After confirmation, your balance updates on the account home screen. If the balance has not changed after a few minutes and your wallet shows the transfer as complete, note the reference number and contact support through the Help section.
REQUESTING PAYOUTS
Withdraw Funds From Your Account
Withdrawal requests are handled from the same Cashier screen used for deposits. Before your first withdrawal, make sure your identity verification is complete — the account will prompt you if it is not. We process payouts to the wallet or bank account registered under your name; this is why the name-match step during account setup matters. Open the Cashier, select the Withdraw tab, and choose your payout method from the options available in your account.
Open the Cashier Withdraw Tab
Log in and navigate to the Cashier. Select the Withdraw tab. Your available payout methods appear here — the list reflects what is configured for your account and available in your region.
Choose Your Payout Method
Pick Bank Transfer, ShopeePay, or another method shown on screen. Confirm that the wallet or bank details listed match your registered account name. A mismatch will hold the request until resolved with support.
Enter Amount and Submit
Type the withdrawal amount within the limits shown. Tap Submit and save the reference number displayed on the confirmation screen. This number is your record if you need to follow up on the request status.
Track Status in Transaction History
Your withdrawal status is visible in the Transaction History section of your account. Statuses update as the request moves through review and processing. Contact support via the Help section if the status remains unchanged beyond the window displayed on the withdrawal screen.
IDENTITY VERIFICATION
Verify Your label138 Account
Account verification connects your registered identity to your deposit and withdrawal wallets. This is a one-time step that unlocks the full payout capability of your account. The documents required — typically a national ID — are listed in the Verification section of your account settings. Upload clear images of both sides where prompted. Our team reviews submitted documents and updates your account status; the current verification state is shown in your account dashboard after login.
Find the Verification Section
After logging in, go to Account Settings and select the Verification tab. The page lists the documents required and the upload format expected.
Upload Your Identity Document
Photograph or scan your national ID — both sides, clearly readable. Upload the files using the form shown. Blurry or cropped images extend the review time, so check image quality before submitting.
Wait for Review and Check Your Status
Our team reviews submissions and updates your verification status. The current state is shown in your account dashboard after login. You do not need to contact support unless the status has not changed after the timeframe stated on the verification page.
Verified Account Unlocks Withdrawals
Once verified, your account can process withdrawal requests to your registered wallet or bank. This step does not need to be repeated unless you change your registered payout details.
PAYMENT METHODS
Payment Routes Available on label138
Your account supports three configured payment routes for deposits and withdrawals. ShopeePay connects directly to your e-wallet for quick top-ups from the Cashier screen. Bank Transfer gives you a familiar path through your daily banking app — the account details appear on the deposit screen each time you use it. QRIS handles scan-to-pay moments from your phone camera. Each method is available where local law and eligible regions permit; the Cashier screen shows which routes are active for your account at the time of the transaction.
ShopeePay
Primary deposit route via your ShopeePay e-wallet balance
Bank Transfer
Steady fallback using your local banking app and account details shown in Cashier
QRIS
Scan-to-pay via your phone camera at the Cashier deposit screen
DANA
E-wallet deposit where configured and available for your account region
OVO
Wallet payment route available in Cashier where supported by your account
GoPay
GoPay transfer option in the deposit screen where your account region supports it
TRANSACTION RECORDS
Matching Your Wallet Receipt to Your Account History
Every deposit and withdrawal on your label138 account generates a transaction record inside your account history. Your wallet or banking app produces a matching receipt on its side. Keeping both makes it straightforward to resolve any discrepancy with support. The reference number shown on the Cashier confirmation screen is the key link between the two records — save it or screenshot it before navigating away.
Reference Number
The Cashier confirmation screen displays a reference number for every transaction. Copy it or screenshot it immediately. This number links your wallet receipt to the account record and is the first thing support asks for when a transaction needs investigation.
Status Labels in Transaction History
Each entry in your account's Transaction History carries a status label: Pending, Processing, Completed, or similar. These reflect where the transaction is in the review and settlement sequence. A status that stays at Pending beyond the window shown on the withdrawal screen should be followed up with support.
Account History Location
Transaction History is accessible from the main account menu after login. It shows deposits and withdrawals in date order with amounts, methods used, and current status. Use this as your first check before contacting support about any transaction.
Evidence to Keep
Hold onto your wallet or bank app receipt until the account balance reflects the transaction as complete. For withdrawals, keep the receipt until the funds arrive in your registered wallet or bank account. These records close any gap between what your wallet shows and what the account registers.
COMMON QUESTIONS
Answers to Frequent label138 Banking Questions
The questions below cover the situations that come up most often around deposits, withdrawals, verification and transaction delays on label138. If your question is not listed here, the support contact route is available in the Help section of your account dashboard after login.
What is the minimum deposit amount on label138?
The minimum deposit amount for each payment method is displayed on the Cashier deposit screen when you select your chosen route — ShopeePay, Bank Transfer, or QRIS. We do not publish a single fixed figure here because it can vary by method and account configuration. Check the screen directly.
How do I deposit using ShopeePay?
Log into your account and open the Cashier. Select ShopeePay from the deposit options, enter the amount shown within the on-screen limits, then complete the transfer inside your ShopeePay app. Return to the Cashier page and wait for the confirmation message before navigating away.
My deposit shows complete in my wallet but my balance has not updated. What should I do?
Wait a few minutes, then refresh your account home screen. If the balance still has not updated, note the reference number from your wallet receipt and the Cashier confirmation screen, then contact support via the Help section in your account. That reference number is the key detail for any investigation.
Why is my withdrawal request still showing as Pending?
Withdrawal requests pass through a review stage before processing. The expected window is shown on the withdrawal screen when you submit. If the status has not moved beyond that window, contact support through the Help section with your withdrawal reference number ready for the fastest resolution.
Do I need to verify my account before withdrawing?
Yes. Identity verification is required before withdrawal requests are processed. The documents needed and the upload path are shown in the Verification section of your account settings. Complete this once and your account remains verified unless your registered payout details change.
Can I use a different wallet for withdrawals than the one I used to deposit?
Your registered payout wallet must match the name on your account. If you want to change your withdrawal method, update the registered details in your account settings first and allow any required re-verification to complete before submitting a withdrawal request.
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