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Every term you come across in the lobby — from RTP on a slot screen to KYC on the account page — has a plain meaning. This glossary covers the language of game mechanics, odds, wallet actions and account steps so you can make sense of what you see without guessing.
If a definition here does not match what you see on your account screen, our support team can walk you through it. Reach us through the channels below — availability depends on your region and local eligibility.
Open the chat window from your account dashboard. Describe the term or screen you are looking at and a support agent will explain it in the context of your account.
Send a message with a screenshot of the term or feature causing confusion. Our team reviews account and payment queries and replies with step-by-step clarification.
Your account dashboard contains a help section linked directly to payment and verification steps. Check there first when a wallet or KYC term appears during a deposit or withdrawal.
When you open a slot from Pragmatic Play or CQ9 and see RTP listed at the bottom of the game card, that number tells you something real about how the game is designed — not a promise, but a published mechanic. Understanding volatility helps you pick between a game that pays small amounts often and one that holds longer before a larger prize event triggers. On the sportsbook side, knowing what Asian handicap means before you place a Liga 1 match bet prevents a confusing result at settlement. And on the account side, terms like KYC and rollover directly affect when you can move funds.
Terms in the lobby are not random. They cluster around four areas: the game screen, the odds panel, your wallet flow and your account conditions. Knowing which family a term belongs to helps you find where to act on it.
RTP, volatility, paylines, bonus round, multiplier and scatter — these appear directly on game info panels inside titles from Pragmatic Play, Joker, CQ9 and other studios in the lobby. Open a game card and look for the info icon.
Asian handicap, over/under, decimal odds and match line — these are visible on the sportsbook panel when you open a Liga 1 or European football event. The market name appears next to each selection before you confirm a stake.
QRIS, ShopeePay, Bank Transfer, e-wallet, transfer reference and minimum deposit — all shown during the deposit and withdrawal flow. The exact fields and limits for each route are displayed on the payment screen after you select a method.
KYC, rollover, turnover, session and verification status — these appear in your account dashboard under profile and transaction history. KYC status is shown before a first withdrawal is processed.
The six terms below appear most often in slot and live casino screens. Each definition is written for what you actually see in the lobby.
RTP stands for Return to Player. It is the percentage of total wagers a game is designed to return over a very large number of rounds. A game showing 96% RTP pays back 96 units for every 100 wagered, on average across millions of spins. It is a game design figure, not a session promise. RTP is shown only where the game provider publishes it.
House edge is the mathematical advantage the game holds over the player in the long run. It is the inverse of RTP carries a 4% house edge.
Volatility describes how a game distributes its prizes. High volatility means prizes land less often but tend to be larger when they do. Low volatility means smaller prizes appear more frequently. Slots from CQ9 and Pragmatic Play often display their volatility rating on the game info panel before you start.
A wager or turnover requirement is a condition attached to certain account credits. It states how many times a credit amount must be played through before it can be withdrawn. The exact multiplier and qualifying games for any active credit are shown in your account dashboard after login.
Jackpot is a game's top prize pool or maximum payout event. In slots, it is triggered by a specific symbol combination or a separate jackpot mechanic built into the title. The jackpot value and trigger conditions are defined by the studio — Pragmatic Play and Joker both publish these in their game rules.
A live dealer is a real person dealing cards, spinning a wheel or calling results in a studio-streamed game. You see the dealer on your screen in real time. Live dealer titles in the lobby include baccarat, roulette and Fan Tan Live Room, streamed by the studios that produce them.
These six terms come up in the sportsbook, during deposits and in account verification steps. Knowing them prevents confusion at the moment it matters most.
Asian handicap is a football betting format that removes the draw outcome by giving one team a head start in goals. It originated in Asian football markets and is the format you will see most often on Liga 1 and European football events in the sportsbook. Fractional handicaps split a stake across two lines.
Over/under is a bet on whether a match statistic — most often total goals — will be above or below a set number. For a Liga 2 Match Bet with a line of 2. 5, backing over means you need three or more goals for the bet to settle as a win. The line is set by the sportsbook before kick-off.
Rollover is another word for turnover requirement — the number of times a credit must be wagered before a withdrawal is available. It is the same concept as turnover, used in sportsbook contexts more often than in slots. Your current rollover progress is shown in the account dashboard after login.
An e-wallet is a digital wallet app that holds a balance you can use to fund your account without entering bank details each time. ShopeePay, OVO, DANA and GoPay are the e-wallet options commonly used in Indonesia. Each has its own deposit flow shown on the payment screen after you select it.
KYC stands for Know Your Customer. It is an identity verification step where you submit a government-issued ID and sometimes a selfie so your account can be confirmed as yours. KYC is required before a first withdrawal is processed. The fields and document types accepted are shown on your account verification page.
QRIS is Indonesia's standardised QR payment code. Scanning a QRIS code in the deposit flow routes a payment from your bank app or e-wallet directly using the national QR standard. It works across DANA, OVO, GoPay and most Indonesian banking apps without entering separate account numbers.
Seeing a term in isolation is one thing. Seeing where it appears mid-session is more useful. When you open Spaceman Crash Play, the multiplier is the number rising on screen — that is a live game mechanic, not just a dictionary entry. The round ends when the crash point is hit, and your return is your stake multiplied by the value at the moment you cashed out. That is volatility made visible. On the sportsbook, an Asian handicap line on a Liga 1 event sits next to the team names and the decimal odds. Decimal odds of 1. 85 mean a 10,000 stake returns 18,500 if settled correctly — the profit is the difference.
The rising number on screen is the live multiplier. Cash out before the crash and your stake is multiplied by that value. It is a crash game mechanic, not a jackpot — the outcome is decided per round, not by a symbol combination.
Open a Liga 1 match and select the Asian handicap market. The handicap value sits next to decimal odds. Both figures are set before kick-off and update only if the market is suspended, which the panel will indicate.
After selecting ShopeePay, a transfer reference code appears. Enter this in your ShopeePay app to match the payment to your account. Without it, the deposit cannot be confirmed automatically — the reference is account-specific.
Your profile page shows whether KYC is pending, under review or verified. Active rollover conditions and their remaining requirements are listed in the same view, updated after each qualifying round is completed.
These questions go beyond definitions — they cover how to act on a term you have just looked up, in the context of your label138 account.
Open the game card from the lobby and tap the info or rules icon before pressing start. RTP is displayed there when the provider has published it. If no figure appears, the provider has not made it public for that title. Pragmatic Play and CQ9 titles generally include it.
Log in and go to the verification section of your account profile. The page lists the documents required — usually a national ID — and the upload fields. Submit them and your status will update once the review is complete. Check the dashboard for the current status.
Select QRIS on the deposit screen. A QR code appears. Open your bank app or e-wallet — DANA, OVO or GoPay all support QRIS scans — point the camera at the code and confirm the amount. The deposit is recorded once the payment clears your app.
Amounts won during a bonus round are added to your in-game balance first. Once the round ends, the total is settled into your main account wallet. If an active rollover condition applies to that balance, the dashboard shows remaining requirements before withdrawal is available.
Yes. Your account dashboard shows the current rollover figure and how much remains after each qualifying game round. Log in and navigate to the information or wallet section — the current state is displayed there without needing to contact support.
Bank Transfer and ShopeePay both display a unique transfer reference on the deposit confirmation screen. You enter this reference in your bank app or ShopeePay transfer note. QRIS does not require a manual reference — the QR code carries the routing data automatically.