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These terms set out what you agree to when you create and use a label138 account, including how transactions are handled through ShopeePay, Bank Transfer, and QRIS, and what obligations apply on both sides. Access to our service depends on local law and is available only in eligible regions where permitted.
By creating an account on label138, you confirm that you have read, understood, and agreed to these terms in full. They govern every interaction you have with our service — from logging in across devices to completing a deposit through ShopeePay, submitting a Bank Transfer request, or scanning a QRIS code. We may update these terms when operational or regulatory requirements change. When that happens, the revised version will be posted on this page, and continued use of your account after the update is treated as acceptance. If a particular clause conflicts with local law in your region, the local rule takes effect for that clause only — the remaining terms continue as written. We do not hold you to obligations that are unenforceable under the law that applies to your account. Payment-related terms — covering ShopeePay wallet deposits, Bank Transfer instructions, and QRIS transaction limits — are part of these conditions and sit alongside the general account rules rather than replacing them. Where you need a specific record of your agreed terms at registration, you can retrieve that from your account history after login.
These terms apply to your label138 account and the services accessible through it. Four areas are defined below: what falls inside this policy, and what sits outside it. Understanding the boundary helps you know where to direct questions — to us, or to the relevant third-party service.
All login sessions, account settings changes, and password resets carried out through label138 fall within these terms. Whether you switch from a mobile browser to a desktop session, the same account rules apply throughout.
Deposits and withdrawals processed via ShopeePay, Bank Transfer, or QRIS are governed by these terms alongside the payment-method conditions shown at the time of the transaction. Limits and verification steps are displayed in your account before confirmation.
Game content supplied by studios such as Pragmatic Play, CQ9, and Joker is covered under these terms for access and fair-use purposes. Game-specific rules, prize mechanics, and round outcomes are governed by each title's own rules as shown in the game interface.
External wallet providers — including the apps you use to complete a ShopeePay or QRIS payment — operate under their own terms. We are not responsible for those terms, and any dispute with a wallet provider should be raised directly with them.
These terms are not only obligations — they also define what you can request and how. You have the right to review your full transaction history from the account dashboard after login. If any account detail — your registered email, linked phone number, or preferred payment method — is incorrect, you can update it directly through the account settings page. Should you believe a transaction has been recorded incorrectly, you can raise a query through our support channel and we will review the record against our system log. Requests to close an account or remove saved payment data are also handled through support. We aim to respond to account-related queries within the timeframe shown on our contact page. These rights apply regardless of which device you use to access the account.
Your deposit and withdrawal history is available in the account dashboard after login. Each entry shows the payment method used — ShopeePay, Bank Transfer, or QRIS — along with the transaction date and status.
If your registered name, email address or contact number is outdated, update it through the account settings page. Changes to linked payment methods follow the verification steps shown in that section.
If a transaction or account action does not match what you expected, contact our support team with the relevant transaction reference. We will compare it against our system record and reply through the same channel you used.
To close your account or request removal of saved data, submit the request through our support contact path. The process and any required verification steps will be explained when you get in touch.
If any part of these terms raises a question — whether about a transaction processed through Bank Transfer, a ShopeePay deposit status, or a general account condition — reach out through one of the paths below. We handle policy and account queries through the same support routes, so there is no separate channel to find.
Open the chat widget from any page on label138 to connect with our support team. This is the quickest path for transaction queries, including ShopeePay and QRIS payment questions.
For written policy queries or account-change requests that need a documented response, send your question to our support email address shown on the contact page. Include your account reference for faster handling.
Many answers are already inside your account. The transaction log, linked payment methods, and current account settings are all visible after login — check there first before reaching out.
Our handling of your information is governed by the same terms you agreed to at registration. We retain transaction data — including records of ShopeePay, Bank Transfer, and QRIS activity — for the period required by applicable rules and for the purpose of resolving disputes. Cookies are used on our platform to keep your session active when you switch between devices, such as moving from a phone to a laptop mid-session. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account pages load. Account security is your shared responsibility: we maintain system-side protections, and you are responsible for keeping your login credentials private. If you suspect unauthorised access to your account, contact support immediately through the live chat path. Requests to correct or remove personal data held on your account are handled through our support team as described in the rights section above.
Transaction records, including payment method details for ShopeePay, Bank Transfer, and QRIS activity, are kept for the duration required by applicable rules. You can view your own records at any time from the account dashboard after login.
Session cookies allow your account to stay active as you move between a phone and a desktop browser. Cookie settings are managed in your browser; adjusting them may change how certain account pages respond.
We apply system-level protections on our side. You are responsible for keeping your password and login details private. Report any suspected unauthorised access to our support team through the live chat channel without delay.
To request a correction to personal data we hold, or to ask how a specific clause applies to your account, contact support with your account reference. We will confirm receipt and respond through the same channel.
Below are the questions we receive most often about how these terms work, what rights you hold, and how to act on them. Each answer points to a concrete step or location within your account.
These terms apply from the moment you complete registration on label138. By creating an account, you confirm agreement to the conditions as posted on this page at that time. The version in effect at registration is logged against your account record.
When we update these terms, the revised version replaces this page. Continued use of your account after the update is treated as acceptance of the new conditions. We recommend checking this page periodically, especially before making a deposit through ShopeePay, Bank Transfer, or QRIS.
Yes. The same terms cover your account regardless of the device you use. Whether you log in from a mobile browser or switch to a laptop mid-session, your account obligations and rights remain identical. Device type does not change how the policy applies.
Where a specific clause cannot be enforced under local law in your region, that clause yields to local law while the remaining terms stay in force. Access and service availability always depend on local law and are only offered where local regulations permit.
Open your account dashboard to locate the transaction in question, then contact support through live chat or email with the transaction reference. Our team will compare your query against the system log and respond through the same channel with the outcome.
The current terms are always available on this page. Your account history log, accessible after login, records the date your account was created. For a formal record of the version in effect at that date, contact our support team with your account reference.