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This page sets out the legal framework that governs your use of label138, including how we handle account data, what falls within our policy scope, and how you can raise questions or request corrections. Access to label138 depends on local law and is available only where permitted in your region.
Our legal terms apply to every interaction you have on label138 — from opening an account and funding it via ShopeePay, Bank Transfer or QRIS, through to browsing the game lobby or contacting support. We do not make claims about jurisdictions we cannot verify. Where access is restricted by local law, those restrictions apply and we will not override them on your behalf. When you fund your account, the transaction record tied to that payment method — whether ShopeePay, a direct Bank Transfer or a QRIS scan — is stored against your account. You can review that record at any time from your transaction history page after login. Our policy does not change how a payment rail processes funds on its own network; it governs only how we record, store and display that activity within your label138 account. We do not share your account data with third parties for marketing purposes. Any data we hold is used to operate your account, fulfil support requests and meet any applicable legal obligation in the region where access is permitted. If you have questions about what data we hold, the contact paths in the support section below are the right place to start.
Transaction records for ShopeePay deposits appear in your account history immediately after the payment is confirmed on your account page.
Bank Transfer entries are logged under your transaction history with a reference number you can use when raising a support query about that deposit.
QRIS payments are recorded against your account wallet the same way as other local payment methods — visible in your transaction log after login.
Our legal terms are specific about what they govern. Account access, payment records, site content and third-party services each sit in distinct positions under this policy. Understanding that boundary helps you know where to direct a question and what we can and cannot act on.
Our policy covers how you log in, how credentials are stored, and the steps required to verify account ownership. Access availability depends on local law in your region and we do not override those restrictions.
Payment activity recorded in your label138 account — including ShopeePay, Bank Transfer and QRIS entries — falls within our policy. How the external payment network processes its own side of the transaction is outside our scope.
Game titles available in the lobby, odds displayed on sports markets and all account-facing text are covered by our content policy. We do not represent that every title or market is available in every permitted region.
Payment providers, game studios and any external link you follow from our site operate under their own terms. Our legal policy does not extend to those services, and we are not responsible for their data practices or conditions.
You have several concrete options available to you under our policy. Reviewing your transaction records is straightforward — log in, head to your account history page, and every deposit and withdrawal tied to your ShopeePay, Bank Transfer or QRIS activity is listed there with a timestamp and reference number. If a detail looks incorrect, you can raise it directly with support and we will check the record on our end. Account profile details such as your registered contact information can be updated through the account settings section. Some fields require identity verification before a change is confirmed, and the instructions for that are shown on the settings page itself. We do not process correction requests submitted through unofficial channels — please use the support paths listed on this page. If you want to know what specific data label138 holds against your account, send a written request through live chat or email. We will respond through the same channel and confirm what is stored, what it is used for, and how long we retain it.
Log in and open your transaction history to see every payment event recorded — including ShopeePay, Bank Transfer and QRIS entries with timestamps and reference numbers.
Account profile fields can be updated in account settings. Fields that affect identity verification will show the required steps directly on that page before any change is confirmed.
If you have a question about how your data is handled or what this policy means for your account, contact us via live chat or email. We will respond to the same channel you used.
A written request sent through our support channels is the right way to ask what data we hold on your account, how it is used and how long it stays on record.
Policy questions and account correction requests are handled through our support team. Use the channel that suits you — live chat is the fastest route for quick clarifications, while email works well for written requests where you need a record of the response. All three contact paths below connect to the same team.
Open the chat widget from any page while logged in. Suitable for account corrections, transaction queries and general policy questions. Our team responds directly in the chat window.
Send a written request to our support email address shown in your account contact page. Use email for data enquiries or policy clarification requests where you want a written record of the reply.
The help section in your account dashboard lists common policy questions, account correction steps and links to submit a support ticket if your question is not answered there.
We handle your account data according to the legal terms set out on this page, applied only in regions where access is permitted under local law. This section explains the key practices so you know what to expect when using your label138 account.
We store account data — including transaction records for ShopeePay, Bank Transfer and QRIS payments — to operate your account and fulfil support requests. We do not sell or share that data with third parties for marketing. Retention periods are disclosed upon written request through our support channels.
Our site uses cookies to keep your session active across devices and to remember login state. You can adjust cookie preferences through your browser settings. Disabling certain cookies may affect account functionality such as staying logged in across pages.
Access to your account is protected by your login credentials. We recommend keeping your password unique to label138. If you suspect unauthorised access, contact support via live chat immediately and we will review the account activity log on our end.
If you believe a policy applied to your account is incorrect, or you want to request a change to stored details, submit a written request through live chat or email. We confirm receipt and follow the correction steps outlined in the rights section above.
These are the questions we hear most often about how our legal terms apply to accounts in Indonesia. If your question is not covered here, contact our support team directly through live chat or email.
Our policy applies to accounts where access is permitted under local law. Availability in Indonesia depends on local regulations and eligible regions. If access is available where you are, the full terms on this page apply to your account, including all payment and data practices.
Yes. Send a written request through live chat or email using the contact paths listed on this page. We will confirm what data is stored against your account, what it is used for and the retention period. We do not process these requests through unofficial channels.
Log in and open your transaction history page. Every deposit and withdrawal event — including ShopeePay, Bank Transfer and QRIS payments — is listed there with a timestamp and reference number. If a record looks incorrect, raise it with support using that reference number.
Go to account settings after login. Fields you can update are listed there. Some changes — particularly those affecting account identity — require verification steps shown directly on the settings page. If a field cannot be updated through settings, contact support in writing.
No. Our policy covers how we record, store and display payment activity within your label138 account. How ShopeePay, QRIS or any Bank Transfer network processes its own side of the transaction falls under that provider's separate terms and conditions.
We retain account data for the period required to meet legal obligations in permitted regions. If you want to know the specific retention period for your account, submit a written request through our email or live chat support channel and we will confirm the details.