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This page explains what data label138 collects when you use your account, how we store it, and what choices you have over it. Everything here applies to account holders accessing the platform where local law permits.
When you open an account on label138, we collect the details you provide during registration — your name, contact information, and the payment method you choose at checkout, whether that is ShopeePay, Bank Transfer, or QRIS. We also collect session data generated as you navigate the platform: pages visited, device type, and interaction timestamps. This data is stored on servers and is not sold or shared with third parties for marketing purposes. We retain transaction records linked to your account wallet activity for as long as your account remains active, and for a period afterward as required by applicable rules. Cookies are used to keep your session alive across devices — if you switch from your phone to a laptop mid-session, your account state carries over because of how we handle these session tokens. You can clear cookies through your browser settings at any time; doing so will require you to log in again. Any changes to this policy will be reflected in the updated document shown at this URL, and we will note the revision date at the top of the page. Continued use of the platform after a policy update means you accept the revised terms. If you have questions about a specific clause, the support paths listed further down this page are the right place to start.
ShopeePay
Bank Transfer
QRIS
Account Wallet
This policy governs data handling specifically within the label138 platform. It does not extend to third-party services, external payment processors, or any service you reach by following a link that takes you away from label138. Understanding the boundary helps you know exactly what we are responsible for and what falls outside our control.
Data collected when you log in, update your profile, or change your account settings is covered fully by this policy. This includes your login history and any account verification steps you complete inside the platform.
Payment records generated through ShopeePay, Bank Transfer, and QRIS are stored as part of your account history. We hold the record of the transaction amount and status — we do not store full card or bank credentials on our servers.
Your interaction with game content — titles from Pragmatic Play, CQ9, Joker and other studios in the lobby — generates session data we use to keep the account running smoothly. This data is not shared with studios or providers.
Links or embedded tools that direct you to an external URL fall under that third party's own privacy terms. We are not responsible for data practices outside label138, and we encourage you to read each external policy separately.
You have practical options when it comes to the data we hold against your account. The most direct route is your account dashboard — after logging in, the profile section shows the personal details we have on file, and you can update most of them directly from that screen. If a field is locked for verification reasons, the support team can walk you through the correction process. You can also request a summary of the transaction records we hold: go to the transaction history section in your account and the log is visible there for your review. For anything not covered by self-service tools — a question about retention periods, a request to close your account entirely, or a concern about how a specific piece of data was collected — reach out through the contact paths listed in the support section below. We aim to respond to data-related requests with the same attention we give to payment queries. Availability of specific data rights may depend on local law and the region from which you access the platform.
Log in and open the transaction history section. Your deposit and withdrawal records, linked to the payment method used — ShopeePay, Bank Transfer, or QRIS — are listed there with timestamps.
Most profile fields can be edited directly from the account settings screen after login. For fields that require identity verification to change, contact support with the relevant documents ready.
If you want to understand how a specific data point was collected or how long we keep it, send us a message through the support channel. Include your registered account email so we can locate your record.
Closing your account and requesting data deletion is handled through direct contact with our support team. We will confirm the steps and timelines that apply based on your account status and local eligibility.
For any question about the data we hold on your account — whether it is a correction request, a query about retention, or a concern you want escalated — use the contact paths below. We handle privacy-related messages through the same support team that manages account and payment queries, so your request reaches a person who can act on it directly.
Open the chat widget from any page while logged in. This is the fastest path for account-level data questions, including requests to update profile details or ask about your transaction records.
Send your privacy-related request to the support email address listed in your account contact page. Include your registered email and a clear description of the data question so we can respond accurately.
The help section inside your account dashboard includes a data and privacy category. You can submit a structured request from there, and the form routes it to the right team without needing to write a free-form message.
Data handling on label138 follows a few consistent principles that we apply across every account, regardless of which payment method you use or which device you log in from. Cookies keep your session linked across devices — this is how your account state carries over when you switch from mobile to desktop. We do not share your account data with game studios such as Pragmatic Play or CQ9; they supply game content only, and the data layer stays on our side. Retention periods are tied to account status: active accounts retain full history, and closed accounts are handled according to applicable local rules. If you want to know the current state of your data, it is shown in your account dashboard after login.
We use session cookies to maintain your logged-in state across devices. You can clear these through your browser at any time. Clearing them logs you out and resets your session, but your account data and transaction history remain intact on our servers.
Transaction records and account history are retained for as long as your account is active. After account closure, data is handled according to local legal requirements in eligible regions. The exact period depends on applicable rules where you access the platform.
Your account data is accessible only to you and to authorised members of the label138 support and compliance team. We do not sell, rent, or trade personal data to third-party marketers. Payment processors receive only what is needed to complete a transaction.
Profile corrections can be made from your account settings screen. For changes that require identity verification — such as updating your registered email or phone number — contact support directly and follow the steps shown in your account at that point.
These are the questions we receive most often about how label138 handles account data. If your question is not covered here, use the contact paths in the support section above.
We collect the details you enter during registration — your name, contact information, and the payment method you select, such as ShopeePay, Bank Transfer, or QRIS. We also collect session data like device type and login timestamps as you use the platform.
Yes. Log in and open the transaction history section in your account dashboard. Every deposit and withdrawal record linked to your account is listed there with the date, amount, and payment method used. No additional request is needed to view this.
Most fields — contact details, display name, preferred payment method — can be updated directly from the account settings screen after you log in. For fields locked behind identity verification, contact the support team with the relevant documents and follow the steps they provide.
No. Studios such as Pragmatic Play, CQ9, and Joker supply game content to the lobby only. They do not receive your personal account data, transaction history, or payment details. The data layer stays within the label138 platform.
After account closure, we handle your data according to applicable local rules in the region where you accessed the platform. The specific retention period depends on local law. Contact support to start the closure process and ask about the data handling steps that apply to your account.
Session cookies keep your account state linked across devices. When you switch from your phone to a laptop mid-session, the platform recognises your session. You can clear cookies through your browser settings at any time — this logs you out but does not delete your account data.